Privacy Policy
Date: 06/23/2025
Version: 1
SUMMARY
1 Object
2 Your data controller
3 Your personal data and their collection by Alpha-Cim
4 Our processing of your personal data
4.1 Your information on our commercial offers (products, services, etc.) and promotions – Communicating with you
4.2 Execution of your current contracts and customer monitoring
4.3 Improving the use of our services and improving our offers
4.4 Your payments
4.5 Protection against fraudulent initiatives
5 Ensure compliance with the law and court decisions
5.1 The basis for processing your personal data
5.2 Methods and durations of storage of your personal data
5.3 Exercising your rights over your personal data
5.4 Our subcontractors and partners
6 Cookie Policy
1 Object
Alpha-Cim is committed to protecting your personal data and is committed to ensuring a high level of protection of your personal data in accordance with European Regulation 2016/679 and the Data Protection Act No. 78-17.
In this regard, you will find below our policy for the protection of your personal data, explaining in particular what personal data we collect, how it is processed and on what basis, its retention, and your personal rights. We invite you to read it.
Our Personal Data Protection Officer is available to answer any questions you may have. You can contact him at the following address: dpo@alpha-cim.com
You can find the text of the European Regulation and contact the regulatory authority (CNIL) via its website. www.CNIL.fr :
- https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX%3A32016R0679
This version of the personal data policy may be modified by us if necessary and you will be informed of this.
2 Your data controller
Alpha-Cim is the controller of your personal data and you will find the contact details below:
- 10 rue du bois sauvage 91055 Evry; it is referred to by its name or “We” herein
3 Your personal data and their collection by Alpha-Cim
Your personal data may be collected during:
- Your visit to our site.
- Our exchanges.
- Our prospecting actions.
- The formation or execution of our contracts.
We may potentially collect the following personal data from you:
- Civil status, identity, contact details, images.
- Internet & telephony.
We do not collect any data that is not necessary for the processing purpose mentioned during collection or data prohibited by law or regulation.
The collection of certain data may be mandatory or optional, and you are informed of the mandatory information. Your personal data may be collected by third-party service providers or partners, who undertake to comply with European and national regulations on personal data.
Our policy is not to transfer your data outside the European Union; if we do so, this transfer may only take place to a country or organization subject to an adequacy decision (art. 45 GDPR) or providing sufficient appropriate guarantees (art. 46 GDPR).
We do not make any automated decisions.
4 Our processing of your personal data
We process your personal data by entering it into internal databases or files. It is stored, retained and, if necessary, rectified, deleted, archived, anonymized or pseudonymized, and transferred to trusted third parties.
We are required to process your personal data for the following processing purposes or for purposes specified to you during collection:
4.1 Your information on our commercial offers (products, services, etc.) and promotions – Communicating with you
We may use your personal data for commercial prospecting purposes, and in particular to send you information about our products/services, our commercial and promotional offers, quotes and other pre-contractual documents, our news by email, post or telephone.
4.2 Execution of your current contracts and customer monitoring
We use your personal data to ensure the execution of current contracts in accordance with your requests.
We may also send you any information about your order or current contracts, their execution, your invoices and contractual documents, advice, the execution of our guarantees where applicable and our legal obligations.
We still use your personal data to manage our customer relationship, your requests or complaints, any disputes and track your customer history.
4.3 Improving the use of our services and improving our offers
We process your personal data to enable you to make optimal use of our services, improve our offers and products/services, and to track your user journey, conduct satisfaction surveys, polls and anonymous statistics.
4.4 Your payments
Your bank details may be collected either directly by us or by a dedicated and selected service provider, which guarantees the complete confidentiality of your bank details and these details are only kept for the time necessary for the duration of the contractual relationship or within legal limits.
4.5 Protection against fraudulent initiatives
The personal data collected may be used to combat fraud, particularly in the area of payments or direct debits. As such, our payment security service providers may receive this data.
5 Ensure compliance with the law and court decisions
Your data may be used for:
- Respond to a request from an administrative or judicial authority, a representative of the law, a legal officer or comply with a court decision.
- Ensure compliance with our general conditions of sale/service.
- Protect our rights and/or obtain compensation for any damages we may suffer or limit the consequences.
- Prevent any action contrary to the laws in force, particularly in the context of preventing the risks of fraud.
We may still process your personal data for the following purposes:
- Business relationship:
- Sending marketing campaigns by email, post or telephone (including via a service provider)
- Security :
- Protection of property and people and security by video surveillance or badge
- Miscellaneous :
- Calendar management.
- Electronic signature.
- Execution of legal or contractual guarantees.
- Internet:
- Create and manage your user account.
- Customer statistics and surveys: Some data is processed for statistical purposes, in particular to evaluate and improve the performance of our programs, or to carry out audience measurements on our site. Personal data is then anonymized for this purpose.
- Cookie management:
- Necessary cookies — for optimized use of the site (for example: identification, shopping cart.
- Performance cookies — (allowing anonymous statistics and traffic levels on the site to be established) and tracking and personalization cookies collecting information on your use of the site and allowing individualization of our offers.
- Third-party cookies — to target advertisements that may interest you based on your identified interests (their issue and processing are subject to the policy applied by third parties and not to Alpha-Cim's policy),
- Analytical cookies — allowing us to understand and analyze your browsing on our site.
5.1 The basis for processing your personal data
In accordance with the regulations, the processing of your personal data by us is justified if it is based on one of the following grounds:
- Your consent to the processing of your data by us : You agree to the processing of your personal data by express consent. You can withdraw this consent at any time by contacting our DPO.
- The existence of a contract between you and us: the processing of data is then justified by the needs of the execution of the contract.
- Our legitimate interest in processing your personal data provided that this proportionate interest respects your fundamental rights and your privacy.
- The Law or regulation in force when it obliges us to process and store your personal data.
5.2 Methods and durations of storage of your personal data
We manage your personal data in three phases:
- An active phase where the data is kept for the time indicated below in the “active” base: your personal data is then accessible only by people who have an operational need to access it in order to carry out the authorized processing.
- An archiving phase (for an additional period of time beyond the retention in the “active” database) when a legitimate reason justifies it: your personal data is then archived with restricted access and for a limited period.
- A deletion or anonymization phase: at the end of the additional archiving within the timeframes below, your personal data is deleted or anonymized (such that it can no longer constitute personal data identifying you).
Your personal data is kept for the time necessary for its processing, our customer relationship where applicable and the execution of contracts and within the limits specifically set out in regulations.
We may retain your personal data in archiving for the purposes of preserving accounting, tax or evidentiary supporting documents for the duration of the applicable prescriptions. For example, we indicate below the retention periods applicable to the following processing operations (subject to regulations imposing a differentiated retention period):
| Purpose of processing | Basis of processing | Storage of personal data in the “active” database | Additional archiving |
| Prospecting | Your consent | 3 years if you have not actively responded to any requests. The period starts again if you actively request them. | X |
| Performance of our contractual obligations to you / services |
CONTRACT |
The time required for the execution of the contract and 3 years from the end of the commercial relationship (last activity (such as end of contract execution (purchase, service, etc.) | 10 years after the end of the contractual relationship |
| Customer relations | CONTRACT | 3 years from the end of the business relationship (last activity on your part with us) | 5 years after the end of the contractual relationship |
Your consent granted for the collection of your personal data can be withdrawn by writing to our DPO by email or by mentioning your name, first name, email and address with the nature and precise subject of your withdrawal request.
- DPO@alpha-cim.com
You can also send us any comments about your personal data to:
- Alpha-Cim 10 rue du bois sauvage 91055 Evry
5.3 Exercising your rights over your personal data
You have:
- A right of access, which allows you to obtain:
- Confirmation that data concerning you is or is not being processed.
- Communication of a copy of all personal data held by the data controller
- A right to request the portability of certain data:
- It allows you to retrieve your personal data in a structured, commonly used and machine-readable format.
- From a right of opposition:
- It allows you to no longer be the subject of commercial prospecting from us or our partners, or, for reasons relating to your particular situation, to stop the processing of your data for research and development, anti-fraud and prevention purposes.
- Of a right of rectification:
- It allows you to have information about you corrected when it is outdated or incorrect. It also allows you to have incomplete information about you completed.
- Of a right of erasure:
- It allows you to obtain the erasure of your personal data subject to legal retention periods. It may particularly apply in the event that your data is no longer necessary for processing.
- From a right of limitation:
- It allows you to limit the processing of your data in the following cases:
- In the event of illicit use of your data;
- If you dispute the accuracy of these;
- If you need to have the data to establish, exercise or defend your rights.
- It allows you to limit the processing of your data in the following cases:
They will then no longer be actively processed and cannot be modified for the duration of the exercise of this right.
- Of a right to obtain human intervention:
- Data controllers may use automated decision-making to subscribe to or manage your contract. In this case, you can request the determining criteria for the decision from the Data Protection Officer.
You can exercise these rights by email (dpo@alpha-cim.com) or by indicating your surname, first name, address and e-mail (where applicable your customer references) as well as the subject of your request in clear and legible terms in a letter to the following address:
- 10 rue du bois sauvage 91055 Evry.
Alpha-Cim undertakes to respond to your verified request within one month of receipt.
If you have any difficulties, you can contact our personal data protection officer directly by email (dpo@alpha-cim.com) or contact the National Commission for Information Technology and Civil Liberties (CNIL).
5.4 Our subcontractors and partners
Alpha-Cim may transmit your personal data to subcontractors who provide services that involve processing your data and in accordance with the purposes set out herein. These subcontractors must provide your personal data with the same level of confidentiality as Alpha-Cim and are committed to ensuring full compliance with personal data regulations, particularly the GDPR.
We do not trade your personal data; if you would like to know more and specifically the identity of the service providers or partners to whom your personal data has been transmitted, you can contact our DPO at the following address: dpo@alpha-cim.com
The service providers or partners likely to access your personal data may include:
- Providers who may manage outsourced services for the execution of our services and contracts.
- Service providers helping us improve our services, carry out data analyses and optimize our offers, conduct surveys and statistics.
- Auditors, accountants, consultants, lawyers, audit firms, IT and outsourcing service providers, security service providers;
- Investors and buyers.
We may also be required to transmit your personal data to French authorities, administrations and courts, particularly in the context of legal action or legal formalities requiring this communication.
6 Cookie Policy
A cookie is a file placed on your device (computer, tablet, etc.) by Alpha-Cim when you use the website and depending on your browser. This file will allow, during its storage period, to identify your computer during your next visits to the site, allowing us to store your visit and browsing data.
Alpha-Cim may use various personal data collection systems, particularly through cookies on our website, for which your consent is requested. The following cookies are potentially affected:
- Necessary cookies — for optimized use of the site (for example: identification, shopping cart,
- Performance cookies — (allowing anonymous statistics and traffic levels on the site to be established) and tracking and personalization cookies collecting information on your use of the site and allowing individualization of our offers,
- Third-party cookies — to target advertisements that may interest you based on your identified interests (their issue and processing are subject to the policy applied by third parties and not to Alpha-Cim's policy),
- Analytical cookies — allowing us to understand and analyze your browsing on our site.
Alpha-Cim may also issue third-party cookies allowing the sharing of our site's content with third parties or tools for expressing your appreciation (e.g., "Likes" from social networks); you are then potentially identified by the social network, which may track your browsing. It is your responsibility to inform yourself of its privacy and cookie management policy, as our company is not involved in these tools.
Cookies are subject to your acceptance on our website during your first visit. The validity period of consent to the storage of cookies and trackers is 13 months maximum, starting from their first storage on your device following the expression of your consent.
You can manage your acceptance or refusal of cookies directly from your browser settings. If you refuse all or some cookies, certain features of the Site may be compromised or certain pages may be inaccessible.