OUR SERVICES
Maintenance
At ALPHA-CIM, we ensure the maintenance of your systems, however complex they may be. We have developed our expertise in the field of maintenance through our 30 years of customer service.
Entrusting us with the maintenance of your automation and supervision systems means being sure that all your equipment is constantly maintained and monitored in real time, but it also means being alerted in the event of a failure.
Our technical experts can intervene provide immediate intervention via remote maintenance or on-site to prevent any anomalies most likely to affect your server and network infrastructures.
Third Party Application Maintenance (TAM):
Entrust us partially or completely with the maintenance of your applications to:
- Better control your maintenance costs
- Benefit from functional and technical expertise that is difficult or costly to keep internally
- Focus on your core business and free up the management of your industrial automation and IT solutions
Maintenance in Operational Condition (MOC):
Call us for advice and implement solutions to guarantee services continuity. We adopt measures to prevent and manage obsolescence. This is essential to protect against breakdowns, computer attacks or other factors that could lead to a disruption in activity or availability of your critical infrastructures.
On-call duty
An on-call duty is provided by our expert engineers 24/7.
To quickly resolve a problem and minimize production disruptions, do not hesitate to reach out to them. Whether handled remotely or on site, they are fast and efficient.
Our commitment to your satisfaction and the continuity of your operations never ends. We understand that problems and questions can arise at any time, day or night.
Training
We provide training on your site or in our premises so that all your agents can use and understand each element of our solutions.
The interfaces are designed to be intuitive and our software is user-friendly.
Following the training sessions, you can always rely on us if you have any questions. Our support service is available to provide guidance and address your inquiries.